Support

Please note that our support is limited only to those who have purchased our item.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every JavaScript plugin out there.

Item support policy

Please check the item support policy on the terms & conditions page https://themeselection.com/terms-conditions/ to know all about what you can expect from authors who sell supported items.

Before submitting the ticket.

  1. Make sure that you are running the latest version of the theme.
  2. Make sure that you deeply checked the theme’s documentation and try to search for public tickets in case of someone else asked the same question before.
  3. Please watch theme introduction, folder structure, and customization videos[If available] to see if you get the answer.

While submitting the ticket.

We use GitHub issues as support tickets to manage Item support.

  1. In order to raise the GitHub issue, you must have our Premium Item repository access. Get repo access
  2. Make sure you use our Raise Support form to create an issue.

Create Ticket(Issue)

After submitting the ticket.

  1. Normally, we will get back to customers in 12-24 hours on business days.
  2. The older tickets will be the first priority. So after you create the ticket, if possible, please do not reply to the ticket if our team hasn’t replied to you yet because it will update your ticket response date sooner and the priority will be lower. This might cause a delay in replying.

Looking for a theme customization service?

Please note that customization jobs are not included in our support scope. If you are looking for a customization service please use our Contact Us: https://themeselection.com/contact-us/ form and provide detailed information about your requirement.

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