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FAQ

Pre-Sale Questions

The purchased package includes a full source code with starter-kit as well which contains SASS, JavaScript/TypeScript, HTML, media, compiled assets, and build config files depending on the technology/framework.

All demos, apps, pages, components, and plugins shown in the preview will be included as well.

Yes, you can! Feel free to change the template branding ex: Name, and Logo, and customize it as per your requirement. No need to provide any attribution to ThemeSelection.

Yes, You are free to make code changes or design changes to the theme files at your own risk. Please note that ThemeSelection will not be responsible for issues that arise after changes to the theme code. Support for themes with custom code will be limited for obvious reasons.

We do love to help you with basic customization questions, but our support policy doesn’t cover template customization services. 

You can contact us for custom development service and that will be chargeable.

ThemeSeleciton uses Stripe, PayPal, and RazorPay (Only for India) as payment gateways. They accept Visa, MasterCard, AMEX, Discover, AliPay, JCM, Dinners Club, and many more.

You will get 12 Months/Unlimited free updates with the purchase based on purchase license terms. Please renew your license inorder to get updates after that.

We guarantee 100% satisfaction with our quality product and strong support service. However, If you find that product is not as advertised, not as per the demo or facing any challenge while installing/using it, we will definitely resolve your concern or issue a full refund within 14 days of your purchase.

Free products have limited feature availability and limited support included in comparison to PRO products.

Unleash the full potential by upgrading to PRO.🚀

Account Questions

There might be many reasons why you are unable to log into your account. Try resetting your password and then logging in. In extreme cases, your account might have been terminated due to fraudulent activity.

If you believe there has been an error, contact us here, and we will gladly help you out.

If you have completed the order successfully, the purchased items will be visible in your account.

Please log in from here https://themeselection.com/, You can find the purchase item in the My Account section.

Simply log in to your existing account here and purchase any product to have it on the same account.

Thanks for purchasing from ThemeSelection. To generate/edit an invoice with the name and tax id, follow the below steps…
  1. Login into the ThemeSelection, navigate to My Account > Download tab
  2. Click on the View/Download Invoice button
  3. It will open new window, Click on the Update button to change the Invoice details.
  4. At the bottom of the Invoice, you will find the Print, Download button to download it.

By default you will get 12 Months/Unlimited time download options based on purchased license terms.

To download the updates, Please log in from here https://themeselection.com/, You can find the purchase item in the My Account section.

Thanks for using ThemeSelection. 🙏

Privacy always comes first. If you have decided to not use ThemeSelection services/products and would like to delete your account then simply follow the steps…

  1. Login into the ThemeSelection, navigate to My Account
  2. Click on Profile (Tab)
  3. At the bottom of the profile page, you will find the option to delete the account.

Note: Your all data (purchases, comments, personal information, etc..) will be removed and can not be reverted.

License Questions

It is advisable to purchase valid license based on your usage to avoid any future legal consequences.

Our legal team cross check such violation and take necessary action on it.

No, there is no difference in item downloadable package based on licenses.

Once you purchase the template, you will receive an email that contains the license key.

You can also check your purchased item and license key from your account. Simply follow these steps…

  1. Login into the ThemeSelection
  2. Navigate to My Account
  3. You will find a license key with the respective purchased item’s details

A License is for a lifetime. That means, that once you buy it, you can use the item forever. They do not require any recurring payment.

If you transfer the project with the source code to your customer, you also need to transfer your license to your customer. No additional license is required for this transfer.

Single/Extended License is valid for single end-product (production version) as well as that end-product staging, local & pre-prod . 

It’s not required to purchase separate license for en-product sub-versions. 

Yes, you can purchase a single license for now and upgrade to multiple/extended/unlimited licenses by paying the difference only!

You can easily upgrade the license by just paying the difference!

Simply follow these steps…

  1. Login into the ThemeSelection
  2. Navigate to My Account
  3. Click on the View Upgrades button
  4. Select the license you wish to upgrade and proceed with the checkout

Any artifact (website, software, web app, mobile app) produced that incorporates the item or derivatives of the item or created using the item.

Users of an End Product are End Users. They can be unlimited for any license.

Depending on the License you purchase, you can use our products to either code a website/web app for you, for a client, or for multiple clients, which will be hosted on one or multiple domains:

For example, if you purchased a Single License (where the end user can’t be charged) or an Extended License (where the end-user can be charged), you can create only one website (for you or a client). With this license, you can have subdomains, like “staging.yoursite.com” or “dev.yoursite.com”.

If you want to create multiple websites/web apps, you need to purchase a Multiple License (where the end-user can’t be charged) OR an Unlimited License (where the end-user can be charged). For ex: To create a platform like a SaaS and have “client1.yoursite.com” and “client2.yoursite.com” and “clientx.yoursite.com”, you will need a multi-domain License like Multiple OR Unlimited Licenses.

License keys are required to verify the purchase and get premium support.

It is also required while getting the access of GitHub repository of any item and raising the support ticket/issue.

Payment Questions

ThemeSelection uses Stripe, PayPal, and RazorPay (only for India) payment gateways which enable users to pay via all major debit and credit cards like Visa, MasterCard, AMEX, Discover, AliPay, JCM, Diners Club, and many more cards.

An email with a link to download the purchased item and an invoice will be sent to you immediately after you make a purchase.

To update the Invoice, Simply follow these steps…

  1. Login into the ThemeSelection
  2. Navigate to My Account > Download tab
  3. Click on the View Upgrades button
  4. Click on the View/Update Invoice button
  5. It will open a separate window from where you can update and download the invoice.
Purchase once and use for a lifetime. All licenses are valid for lifetime usage.

It may be possible that your bank/card has a limitation, we request you to please get in touch with your respective authority OR you can also try your colleague or friend’s bank/card.

Still, don’t have luck, feel free to get in touch with us via using Contact Us

Support Questions

When you buy our item you have access to our Premium Support Team, so you can submit tickets/issues to us regarding product functionalities, usage, and bug fixes.

You will get responses directly from the product’s creators in 24-48 hours (during business days).

We use GitHub issues as support tickets to manage Item support. Please don’t use our email for support purposes as the core development team does not handle emails.

  1. In order to raise the GitHub issue, you must have item/product’s repository access. Get repo access from here.
  2. Make sure you use our Raise Support form to create an issue.

Basic support is always free and available for everyone.

By default purchased item includes 12 months/lifetime support based on the license terms.

After the premium support period ends, you can easily renew/extend it.

Simply follow these steps…

  1. Login into the ThemeSelection
  2. Navigate to My Account
  3. Click on the Renew/Extend License button and proceed with the checkout

We provide limited support for our Free item/product. Raise GitHub issue for community support OR Purchase the PRO version for priority support.

To be able to use our products, you need minimum knowledge of web development and the front end. Else you need to hire a developer. We are also open for customization so you can always contact us.
Got More Questions

Please feel free to contact us and we will try our best to answer your question. Contact Us.

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